Privacy policy

Last updated: July 8, 2026

This Privacy Policy describes how Refined Silhouette ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website, use our services, or make a purchase at refinedsilhouette.com (the "Site"). "You" and "your" refer to any user of our services, whether a customer, website visitor, or other individual whose information we collect.

Please read this policy carefully. By using our services, you consent to the collection, use, and disclosure of your information as described below.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date.

Information We Collect

Information you provide directly:

  • Contact details, including name, address, phone number, and email address
  • Order details, including billing address, shipping address, payment confirmation, and phone number
  • Account details, including username and password
  • Customer service communications

Information collected automatically:

  • Device information, browser type, IP address, and behavior on our Site, collected through cookies and similar technologies

Information from third parties:

  • Information received from service providers, including our e-commerce platform and payment processors

How We Use Your Information

  • To process payments, fulfill orders, send order updates, and handle returns
  • To send marketing communications, where you have consented to receive them
  • To detect and prevent fraud and other illegal activity
  • To provide customer support and improve our services

Cookies
We use cookies to operate and improve our Site and to conduct analytics. You may adjust your browser settings to block or delete cookies, though this may affect Site functionality.

How We Share Your Information
We may share your personal information with:

  • Service providers and vendors who perform services on our behalf (e.g. hosting, payment processing, delivery)
  • Business or marketing partners, where applicable
  • Third parties at your request
  • Relevant parties in connection with a business transaction, or as required by law

Your Rights
As a UK or EU resident, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request a portable copy of your information
  • Restrict or object to certain processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection authority

Children's Privacy
Our services are not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.

Data Security and Retention
We take reasonable technical and organizational measures to protect your personal information. We retain data only as long as necessary to fulfill the purposes described in this policy, or as required by law.

International Data Transfers
Where personal information is transferred outside the UK or European Economic Area, we rely on recognized legal safeguards, such as Standard Contractual Clauses, to ensure your data remains protected.

Contact Us
CP Aspire Limited, trading as Refined Silhouette
C/O Cooper Parry Sky View, Argosy Road, East Midlands Airport, Castle Donington, Derbyshire, DE74 2SA, England

Email: info@refinedsilhouette.com
Phone: +44 7452750766
Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM