Terms of service

Last updated: July 8, 2026

Refined Silhouette is an online clothing boutique operated by CP Aspire Limited. These Terms and Conditions govern the access to and use of the website refinedsilhouette.com (hereinafter "the Website") and the services and products offered by Refined Silhouette on the website.

Store Name: Refined Silhouette
Company Name: CP Aspire Limited
Company Number: 15897077
Company Address: C/O Cooper Parry Sky View, Argosy Road, East Midlands Airport, Castle Donington, Derbyshire, DE74 2SA, England
Email: info@refinedsilhouette.com
Phone: +44 7452750766
Opening Hours: Monday–Friday, 9:00 AM – 6:00 PM

By visiting the website or using the services on the website, the user accepts these Terms and Conditions. Our store is hosted by Shopify Inc.

Article 1 — Online Store Terms
By agreeing to these Terms and Conditions, you represent that you are at least 16 years old, or that you have given consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose.

Article 2 — General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.

Article 3 — Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information purposes only. We reserve the right to modify the contents of this site at any time.

Article 4 — Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice.

Article 5 — Products
Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products.

Article 6 — Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Article 7 — Optional Tools
We may provide you with access to third-party tools over which we have no control. Any use by you of optional tools offered through the site is entirely at your own risk.

Article 8 — Third-Party Links
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for the content or accuracy of those sites and are not liable for any damages related to your use of third-party websites.

Article 9 — Relationship with Shopify
Refined Silhouette is powered by Shopify. All sales and purchases made in our store are made directly with Refined Silhouette. Shopify is not responsible for any aspect of sales between you and Refined Silhouette.

Article 10 — Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, available on our website.

Article 11 — Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors and to cancel orders if any information is inaccurate.

Article 12 — Prohibited Uses
You are prohibited from using the site or its content for any unlawful purpose, to infringe upon intellectual property rights, to submit false or misleading information, to upload viruses or malicious code, or to interfere with the security features of the Service.

Article 13 — Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. To the extent permitted by UK and EU law, Refined Silhouette shall not be liable for any indirect, incidental, or consequential damages arising from your use of the services.

Article 14 — Indemnification
You agree to indemnify and hold harmless Refined Silhouette, Shopify, and our affiliates, partners, officers, directors, employees, and service providers from any losses, damages, liabilities, or claims arising out of your breach of these Terms and Conditions.

Article 15 — Severability
In the event that any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, the unenforceable portion shall be deemed severed from these Terms and Conditions without affecting the validity of the remaining provisions.

Article 16 — Termination
These Terms and Conditions are effective unless and until terminated by either you or us. If you fail to comply with any provision of these Terms and Conditions, we may terminate this agreement at any time without notice.

Article 17 — Entire Agreement
These Terms and Conditions and any policies posted by us on this site constitute the entire agreement between you and us and govern your use of the Service.

Article 18 — Governing Law
These Terms and Conditions are governed by UK law and the legislation of the European Union. As a consumer in the United Kingdom, you benefit from the mandatory provisions of UK consumer protection legislation and EU consumer rights regulations, including the right of withdrawal, product warranties, and transparent pricing obligations. Nothing in these terms limits your statutory rights as an EU consumer.

Article 19 — Right of Withdrawal
In accordance with EU consumer law, you have the right to cancel your purchase within 14 days of receiving your order, without giving any reason. We extend this to 30 days as part of our commitment to customer satisfaction. To exercise your right of withdrawal, please contact us at info@refinedsilhouette.com with your order number.

Article 20 — Changes to the Terms and Conditions
We reserve the right to update or modify any part of these Terms and Conditions by posting updates on our website. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Article 21 — Taxes and VAT
All prices on our website are inclusive of applicable VAT as required by UK and EU law. Any additional import duties or customs charges are the responsibility of the customer.

Article 22 — Return and Refund
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be unworn, unwashed, with tags, and in original packaging. Proof of purchase is required.

To initiate a return, please contact us at info@refinedsilhouette.com. Do not send your purchase back before you have received a confirmation from us. Refunds are processed within 10 business days of receiving your return. For damaged, defective, or incorrect items, please contact us immediately.

Article 23 — Contact Information
Store Name: Refined Silhouette
Company Name: CP Aspire Limited
Company Number: 15897077
Company Address: C/O Cooper Parry Sky View, Argosy Road, East Midlands Airport, Castle Donington, Derbyshire, DE74 2SA, England
Email: info@refinedsilhouette.com
Phone: +44 7452750766
Opening Hours: Monday–Friday, 9:00 AM – 6:00 PM. Saturday and Sunday: Closed

Thank you for shopping at Refined Silhouette.