Refund policy
Customer satisfaction is our priority, and we want every purchase to feel right. If something isn't working out, we're here to make the process simple and straightforward.
30-Day Return Window
You have 30 days from the delivery date to return an item for any reason, including sizing issues or a simple change of mind.
To be eligible for a return, items must meet the following conditions:
- Unworn, unwashed, and in original condition
- Original tags and packaging intact
- Accompanied by proof of purchase (your order confirmation is sufficient)
To start a return, email info@refinedsilhouette.com with your order number and reason for return, and our team will guide you through the next steps.
Refunds
Once your return is received and inspected, we will process your refund within 10 business days to your original payment method. You will receive an email confirmation once the refund has been issued.
Return Shipping
- Returns and exchanges due to personal preference (e.g. sizing, change of mind): return shipping is the customer's responsibility, and no restocking fees apply
- Damaged, defective, or incorrect items: contact us immediately at info@refinedsilhouette.com with your order number and a photo of the item, and we will resolve the issue and cover return shipping in full
Contact Us
Email: info@refinedsilhouette.com
Phone: +44 7452750766
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM
Company name: CP Aspire Limited
Business Adress: C/O Cooper Parry Sky View, Argosy Road, East Midlands Airport, Castle Donington, Derbyshire, DE74 2SA, England